DELIVERY

We offer FREE delivery across United Arab Emirates. It takes 1-3 working days.
RETURNS

If you're not happy with your purchase you can obtain a full refund within 7 days from the receipt of your order. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.


Returning items is easy, just send us an email to info@elflair.ae or contact us through the chat icon.

Please specify the reason of return to help us improve our services in the future.

Full amount will be refunded to you within 10 days.


Please be aware that to receive a refund, the items must be unworn and in the same condition as received by you, with all the original labels attached with its original packaging. We will not accept returns that do not adhere to the outlined conditions.


Returns originated in Dubai can be picked up by our team. To schedule a pickup, please send your email to info@elflair.ae.

Returns from other locations can be sent with Fetchr courier. Address will be provided once you originate the return by messaging our team. Please ensure that the items are properly packed and protected.


Products sold during sale or special offers are not refundable. You may exchange the size by sending your inquiry to info@elflair.ae

Please feel free to address any additional questions you may have to a member of our team by writing us an email to info@elflair.ae
EXCHANGES

To request an exchange, please send your inquiry to info@elflair.ae or message us through the chat icon.

We will only process the exchange for items that remain in their original condition with all the original labels attached and with its original packaging. Please keep in mind that size exchanges are subject to product availability. We will not accept exchange of items that do not adhere to the outlined conditions.

HOME FITTING IN DUBAI

For all orders within Dubai we provide complimentary trial at the comfort of your home. Simply choose the items you like and contact us to schedule the delivery. The courier will wait for you to try the items and pick up unwanted products and the payment for products you wish to buy.

Currently this option is only available for Dubai, however we are working to extend this service across other emirates. Stay tuned for news and updates.


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